Policy

Returns & Exchanges

If we fail to meet your expectations upon arrival and you are not satisfied with your purchase please contact us immediately. Our contact information is below and it's also on your receipt. Please DO NOT play with the hair , install the hair or disturb the pattern of the bundles. All Sales are final however a  return or exchange maybe granted at our company's discretion. 

 We will any responsibility for any errors made on the order. We will cover the shipping cost or return cost for any errors made by  us. If the buyer makes a mistake on the order and wants an exchange the customer may be responsible for the shipping cost for the return or the exchange. 

Custom Colored Requested Items

Any custom coloring or dying procedures we perform on behalf of a customer voids any returns or exchanges. All Sales are final on all custom items this includes but is not limited to  single bundles, bundle deals, wigs, and clip ins. 

Custom Items Non-Color 

Any customizations we perform or construct on behalf of a customer voids any returns or exchanges. All Sales are final on all custom items this includes but is not limited to single bundles, bundle deals, wigs, custom wigs, closures, frontals, and merchandise. Custom items are non-refundable and can not be exchanged. 

Untraceable / Lost Packages

A customer can select a signature delivery option at checkout. If the customer declines this option and tracking shows delivered we will honor the delivery confirmation. Although this is very rare it can happen. Please make certain the shipping address listed on your order is accurate. 

Cancellations 

As a result of the same day shipping all sales are final and orders can not be cancelled. 

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